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In short To request a Shopia refund, it is simple: send an email to support@shopiahomedesign.com describing the issue. In case of a confirmed technical bug, Shopia refunds you fast on your original payment method. In other words, you never pay for a service that did not work. And if you change your mind within 14 days of buying credits, unused credits are refunded in one click from Settings, Billing.
If something did not go as planned, no panic. Shopia is a French company (SASU, La Rochelle) and all payments go through Stripe, the world leader in secure payment. Here is concretely how to request a Shopia refund.
In which cases can I request a Shopia refund?
Shopia refunds you if you change your mind within 14 days of buying credits, and whenever a technical issue stops you from using the service normally. For example:
Payment error: double charge, wrong amount or billing on a plan you did not pick.
Change of mind within 14 days: purchased credits you have not used yet are refunded pro rata, directly from Settings, Billing, no email needed.
Credits lost due to a bug: credits charged with no generation produced or with a corrupted result.
Extended service outage: downtime that blocks the use of your subscription.
Clearly, if a bug makes you lose credits or money, Shopia fixes it and refunds. As per consumer law, you have a conformity obligation on the digital service.
The transaction number (available in your purchase confirmation email)
3
A description of the issue (date, time, what happened)
4
Screenshots if possible: they speed up processing
For a simple change of mind, no email needed: the Refund button in Settings, Billing is enough while the purchase is less than 14 days old. For other cases, the support team replies within 48 business hours. Requests must be sent within 14 days of purchase. If the refund is approved, funds reach your original payment method within a few days. The exact delay depends on your bank, not on Shopia.
Request a Shopia refund: good to know
Shopia is a French company under French law. As a result, your consumer rights are fully protected.
On top of that, all payments go through Stripe, certified PCI DSS Level 1. Shopia therefore never stores your banking data.
Finally, if you no longer need your subscription, you can also cancel it at any time from your dashboard. Your account then switches to Freemium without losing your projects.
